Gary Moe Chrysler is looking to add a member to our service team. If you are a responsible, detailed person who is as passionate about cars as we are, we want you!!!! Whether you have recently graduated from a tech school or worked in an auto garage or auto dealership, this job might be an excellent fit for you! Become a member of our team today! Increase to premium benefits after 2 years of employment. This includes Health, Dental, RRSP contribution match, and a health spending account.

What We're Looking For:

• Valid Driver's License and good driving record
• Proven car mechanical / maintenance skills
• Willingness to work in a mechanical shop with moderate or loud noise level
• Tire & lube experience is preferred.
• Basic computer skills (typing, data entry)
• Must be able to lift heavy objects

Are you looking for a full-time career working with some of the top automotive pros in Lacombe? Do you enjoy working in a fast-paced team environment? Then Gary Moe Chrysler Dodge Jeep Ram is the place for you.

We are looking for someone who functions as a skilled-level technician who is able to perform diagnoses and repairs in all areas, in addition to being specialized in particular areas of repair. Also, perform work as outlined on repair orders, diagnose and perform repair, communicate with the parts department, examines assigned vehicle if further service is required, document all work performed, road test vehicles, participate in sponsored training, report defects, ensures vehicles are kept clean, understands all federal, provincial, and local regulations, operates all tools and equipment in a safe manner and reports any issues to management immediately.

Submit your resume and management will get back to you shortly. Salary will depend on experience.

As a key member of the Gary Moe Auto Group team, the Service Advisor brings to life the Automotive Service Experience for the Customer. Reporting to the Service Manager, this position is responsible for creating great first impressions and guiding the customers through the maintenance scheduling process and repair of their vehicles.

The Service Advisor is an expert listener and is a master at executing all the service processes with due diligence and providing exceptional customer service.

The Service Advisor has an eagle eye for the details and strives to be a product knowledge expert to ensure we provide each customer with a personalized service experience.

The Service Advisor builds strong relationships with customers in an effort to achieve service targets and utilizes the tools provided to them to ensure customer retention.

As a team player, the Service Advisors strives to develop collaborative relationships throughout the dealership.

Knowledge of our DMS operating system would be an asset.

Specific Responsibilities Include:

Develop strong relationships with our loyal customers and continue to develop the relationship:

• Greet customers on the phone or in the Dealership, promptly and in a courteous manner.
• Address customer questions/needs promptly and professionally.
• Schedule appointments based on service calls.
• Show Service customers personalized service.
• Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule.
• Assist customers in scheduling appointments for routine maintenance and needed repairs.
• Handle customer complaints and ensures high customer satisfaction standards.

Service Experience

• Identify service needs of customer vehicles based on historical service data.
• Ask the proper questions to ensure the vehicle to be serviced is diagnosed properly.
• Provide repair and maintenance recommendations.
• Advise customers of estimated service and repair costs and review details of service/repair invoices with customers to gain their understanding of all services provided.
• Explain the nature of the repairs.
• Determine progress of repair/service orders and inform customer accordingly.
• Handle phone inquiries regarding work-in-progress, appointments and return phone messages promptly.
• Advise customers on the care of their cars and value of maintaining their vehicle in accordance with manufacturer’s specifications and warranty maintenance.